1 hour ticket response
Timeliness is our chief concern and that is the reason why we have a team of capable technical support engineers who are ready to provide a fast response to any question that you may have. Simply send your trouble ticket from the Web Control Panel and we will respond back to you within 1 hour at the latest. Actually, we work hard and aim for a 20–minute technical support ticket response time.
A First–Class Technical Support Service
Our client support team members have huge experience in the cloud hosting market and are competent enough to provide a quick answer to your problem. If, however, the case at hand is not within the competency of a support engineer, the ticket will be sent to a developer or sysadmin for further assistance.
An Easy–to–Navigate Help Section
Integrated into the Web Control Panel is an easy–to–browse Help Center section, which features different information sources. You can search through a frequently updated knowledge base offering web hosting account management articles and website administration articles, check out the step–by–step video tutorials or take a gaze at the F.A.Q. archive.