Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • In the Web Control Panel you can find an exhaustive Help Center section offering a plethora of help articles and commonly asked questions. They are answered by our support team of well–trained technicians. Simply type in your question and our intelligent system will return the most suitable answer.

  • Top quality support service
  • Instructional Videos

  • If you prefer to see how an action is completed or how a problem is addressed, instead of just reading about it, then take a look at our selection of step–by–step video tutorials. They address a variety of different topics and will help you quickly understand how to work with the Web Control Panel.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a round–the–clock technical support service and feature a one–hour response time guarantee. Our practiced technicians will be available 24x7 and will rectify any problem that you may possibly encounter within maximum one hour after the helpdesk ticket submission. In the majority of cases, an answer will be provided to you in less than twenty minutes.