Technical Support Channels
A 60–Minute Response Time Guarantee
Every support request you send to us will be replied to within maximum one hour. If for any reason whatsoever your support ticket or e–mail calls for further assistance from a server admin, we will without delay forward it and leave a comment to inform you that your case is being worked on. If you take advantage of our Optional Admin Services package, all of the server administration tasks included there will be executed at a time of your choosing.
A First–Rate Customer Service
Our customer support staff will be available to you 24x7 should you require assistance while working with our Web Control Panel or with any of the applications that we have preinstalled for you on the dedicated server. Furthermore if you need assistance with all the ordinary administration tasks on your dedicated server, you can take a look at our Optional Admin Services package, that includes data backup hard drive storage space, OS updates every week, problem troubleshooting and software installation procedures, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Section
We have equipped the Web Control Panel with a detailed knowledgebase, which features detailed explanations of its features and functionalities. Plus, we have prepared in–depth video tutorials that will further teach you how to carry out a specific action or resolve a typically experienced issue. The educational articles and the tutorial videos are readily accessible from each section of the Web Control Panel via the Help and Videos buttons located in the top right corner.