A 99.9% Server Uptime
We have built our cloud hosting platform using dependable hardware components and heavily customized software. Our system administrators have installed a tweaked version of Security–Enhanced Linux on all our physical machines to guarantee the highest level of security and stability. We’ve set up several DoS protection mechanisms in addition to highly efficient firewall programs to make sure our internal network is unassailable and secure.
Our cloud hosting plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also built our own internal network in all our datacenters. Everything is based on high–end hardware parts delivered by Juniper. And on every single router, we have configured a firewall with a complex set of rules to help sift out all dubious requests.
This way, in each of our data center facilities – in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter and in our AU based datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
Even though we have given our best to decrease all potential risks with our cloud hosting packages and while our company offers topflight support, there are times when the customer simply isn’t content with what we are offering. Or he needs to move to a more robust hosting solution, such as a VPS server or a dedicated server.
That’s why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not completely satisfied, we will give you a refund.
24/7 Technical Support
We’ve meticulously selected each individual member of our 24x7 support staff to make certain that we can offer you the best support service you can get. Each of our tech support engineers has many years of experience working with web hosting accounts behind his back, therefore they know what they are doing. What’s more, they’re at your disposal 24x7 – you can get in touch with them at any moment and they will reply back to you as fast as possible.
Their average support ticket response time is below twenty minutes, whilst with other hosting companies you are forced to wait for days. Besides, we offer you a 1–hour response time guarantee. Irrespective of what happens, your inquiries will be responded to in less than 1 hour.