If you've ever had a cloud hosting account in the past or you have dealt with any other online service, you are probably aware from personal experience that for a lot of things it's better to consult with a live person over the phone rather than exchange support tickets or emails. If you'd like to know more about a service before you order it or when something small-scale has to be done, for instance, it'll be much easier and a lot faster to do it real-time. When you can seek the advice of representatives over the phone, it is very likely that you're using the services of an actual web hosting provider, not a reseller. The level of support that you will get by phone may differ between different providers - from standard matters to professional technical support. Usually most suppliers offer pre-sales assistance and first level phone support, while more complicated tech issues are resolved through electronic mail and / or tickets.

Phone Support in Cloud Hosting

As we have live telephone support 14 hours every day, you're able to contact us and talk to one of our customer support representatives to get more information about all of the cloud hosting that we offer and ensure that our servers meet the system requirements for your websites prior to you buying anything. For your convenience, we now have telephone numbers on 3 different continents so you are able to call the one closer to you - in the United States of America, Great Britain or Australia. If you are already a customer, you will be able to call about general and billing issues, and about some technical issues. In case the trouble is strictly technical or it can take longer time to handle, you'll have to employ our ticketing system, that will enable both you and our tech support team to keep track of the details supplied by both sides.

Phone Support in Semi-dedicated Servers

Any time you need more info about the semi-dedicated servers that we provide, you're able to call one of the three support lines we have around the globe - in the United States, Great Britain and Australia. Thus, you're able to check ahead of time if our services are appropriate for your websites. In case you're already our client and you have a semi-dedicated account, you are able to reach us on the phone for fourteen hours daily about any billing or basic matters. For entirely tech matters you'll have to employ our ticketing system so as to get in touch with our technical support since someissues just need more time to be solved, but we can assist you on the phone with many minor technical problems as well, saving you time and efforts.