If you ever experience a problem with your website and are unable to cope with it, ask the respective hosting provider’s technical support team to help you get the website back online. A timely solution would be the most favorable scenario, but lots of companies reply within 24 hours or even more, especially if you’re doing business with a reseller. Even if the problem can be solved with ease, your website may not work correctly or it may not be accessible whatsoever for an extended interval, so you may lose potential clients since it’s highly unlikely that anybody will be inclined to return to a website that is faulty. With this in mind, you should make sure not only that you can get in touch with your web hosting company, but also that they can answer and help you in a well-timed manner. If a software app update doesn’t go as planned or you erase something unintentionally, for instance, the site must be fixed swiftly in order to prevent lengthened downtime.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can forget about waiting around for hours on end, or even one whole day, to get a response to an email or a support ticket. Regardless of when you touch base with us, we’ll assist you within less than one hour with any technical or sales enquiries you may have. In fact, our real reply time hardly ever exceeds twenty to thirty minutes. Since we’re on duty 24 hours a day, you’ll always obtain assistance in a timely fashion and we understand precisely how important that is in the electronic era. Shortly after you contact us, we will reply to your questions. In case you run into any technical complication, we will handle it on your behalf, or we’ll supply you with all the required information if there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take advantage of our amazingly fast support services. You’ll receive a response to any trouble ticket submitted through the web hosting Control Panel or email sent to our tech and client support staff in no more than 60 minutes. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. It often takes much less time to investigate and rectify a problem. We will supply you with more info in case the solution involves something that needs to be done on your end. If you touch base with us during national holidays or weekends, the response time will be exactly the same and considering that our support staff is available to you day and night, you’ll receive immediate assistance for any billing, general or technical issue irrespective of the hour.