One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can forget about waiting around for hours on end, or even one whole day, to get a response to an email or a support ticket. Regardless of when you touch base with us, we’ll assist you within less than one hour with any technical or sales enquiries you may have. In fact, our real reply time hardly ever exceeds twenty to thirty minutes. Since we’re on duty 24 hours a day, you’ll always obtain assistance in a timely fashion and we understand precisely how important that is in the electronic era. Shortly after you contact us, we will reply to your questions. In case you run into any technical complication, we will handle it on your behalf, or we’ll supply you with all the required information if there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take advantage of our amazingly fast support services. You’ll receive a response to any trouble ticket submitted through the web hosting Control Panel or email sent to our tech and client support staff in no more than 60 minutes. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. It often takes much less time to investigate and rectify a problem. We will supply you with more info in case the solution involves something that needs to be done on your end. If you touch base with us during national holidays or weekends, the response time will be exactly the same and considering that our support staff is available to you day and night, you’ll receive immediate assistance for any billing, general or technical issue irrespective of the hour.