There are a handful of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll always find regardless of which company you pick is a support ticket system. This is the least complicated means of correspondence for several reasons. If no customer support engineer is available at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will always be received. Moreover, you can copy & paste extensive bits of information without having to worry about typographical mistakes, and in case a particular issue needs more time to be sorted out or a number of replies need to be exchanged, all the info will be in one and the same place, so each party can always see the steps taken by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they’re typically separate from the web hosting platform, which means that if you have to supply info or to follow guidelines, you’ll have to use at least 2 separate admin interfaces and this number may grow if you’d like to administer a handful of domains. Additionally, a lot of hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for a reply.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting come with an integrated trouble ticket system, which is included in our custom-built Hepsia Control Panel. In contrast to other analogous tools, Hepsia will enable you to manage everything connected with the hosting service itself in one and the same location – payments, website files, emails, trouble tickets, etc., eliminating the need to log in and out of different admin consoles. In case you’ve got any technical or pre-sales questions or any problems, you can send a ticket with several clicks without the need to log out of your hosting Control Panel. In the meantime, you may select a category and our system will present you with a number of educational articles, which will supply you with more info and which may help you fix any given issue before you actually send a ticket. We guarantee a trouble ticket response time of no more than 1 hour, even if it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was designed with the idea that you should be able to manage everything associated with your semi-dedicated account from a single place and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or run into a predicament, you can contact our support team representatives on the spur of the moment without the need to sign into an entirely different admin dashboard. You can look through your files or check different account settings while submitting a new ticket or reading the answer to an older one. If you’ve got an abundance of tickets and you want to track down a given one, you can resort to the intelligent search functionality, which is available in the Help section of the Control Panel. We’ll make sure you obtain an answer in no more than sixty minutes regardless of the essence of your question or problem.