Being able to contact your cloud hosting provider if you have any sort of questions or encounter any difficulties is quite important and how quickly they will reply and react is usually essential, especially if your website is business-oriented, as longer downtime can often mean losing potential customers. The support options are also a quick way to identify genuine suppliers from resellers. The latter usually respond just to e-mails or support tickets and you'll need to wait for a day or more in order to receive a response. In case the problem requires a few responses, you could end up losing several days to have a problem solved. When you use the services of an authentic and trustworthy web hosting provider, you'll be in a position to connect with the support at any time and receive an instant reply whatever the issue or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of getting assistance in a timely manner, that's why our cloud hosting services feature 24/7 tech support plus several options for communication. In case you don't have an account yet, you can give us a call or use our live chat and consult with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your web sites. Thus, you won't end up getting a service that you cannot use effectively. If you already have an account with us, you can also open a support ticket from the Hepsia hosting Control Panel if the issue is strictly technical or it needs additional analysis. In contrast to the majority of providers that you can find today, we reply to all tickets within the hour, so you will not need to wait for an entire day. Our support services can be accessed day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you will be able to benefit from our 24/7 tech support services even on public holidays. All your web sites will be available all of the time and so will we. With quite a few communication options, you will be able to select the best method to contact us and learn more about our solutions if you do not have an account yet, or ask for support in case you are already one of our customers. You will be able to give us a call, have a chat with a live agent, send an e-mail message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options come with a one-hour response time guarantee, though it rarely takes over 20 minutes to receive assistance whatever the nature of the trouble. With our customer and tech support services, we will be available for you whenever you need us, not a few days after that.

24/7 Customer Support in Dedicated Servers

When you aquire a dedicated server through our company, you will be able to get in touch with us anytime using various channels and the maximum time that you will need to wait for a reply is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it is a holiday or a weekend and we can help you with anything relevant to the apps that are pre-installed on your server. To contact us about a tech issue, you will be able to open a support ticket through the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of common questions or you would like to know more about our solutions before you order, you can take advantage of our live chat or you can call one of the local numbers that we have in various countries around the globe. If you need help with third-party software that you are unable to set up or run effectively, you will be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.